Frequently Asked Questions
Answers about our trading tools, supported platforms, buying process and installation.
About our trading tools
Does it open trades for me?
No. Our position-management tools are not EAs (automated trading robots). They do not open trades or trade by themselves. They help you manage positions you open: close them, set stop loss and take profit, trail, and move to break-even.
Which accounts does it work on?
Depending on the product, our tools can be used on prop-firm accounts, live accounts and hedging accounts. Check the individual product listing for its requirements and compatibility.
Can I use it on more than one account?
Yes. You can use a tool on multiple accounts, subject to the licence and usage terms stated on that product's listing.
Which markets does it work on?
Depending on the tool and your broker, products may be used with forex, crypto and commodities such as gold. For crypto, Bitcoin is the only market specifically tested for the tool described here; other coins have not yet been tested. Check the individual product listing.
Which platform and charts does it support?
EdgePip offers tools for MetaTrader 4 (MT4) and MetaTrader 5 (MT5). Each product listing will state which platform it supports. An MT4 tool will not run on MT5, and an MT5 tool will not run on MT4. Compatible tools can be attached to supported charts in their respective platform.
Does it work with my broker?
It can work with brokers that offer the relevant MetaTrader platform. Compatibility may also depend on symbol names, account type and trading conditions, so check the product requirements before purchasing.
Buying
How do I buy?
When checkout is available, select the tool, click Checkout and fill in your details. Follow the payment instructions shown, then provide your transaction ID and payment proof using the instructions provided with your order. We send the file after confirming the payment.
How can I pay?
We accept cryptocurrency only: USDT on the BNB Smart Chain (BEP20) network. The payment wallet address will be provided with the order instructions. Check that the network and address are correct before sending funds.
How do I send proof of payment?
Follow the order instructions to provide your transaction ID and payment screenshot. You can also contact us on Telegram at @EdgePip. We verify the transaction before sending your file. A screenshot or transaction ID by itself does not mean payment has been confirmed.
When will I get the tool after payment?
Our target is to deliver within 2 hours during working hours after payment has been verified. Some orders may take longer because of time zones, payment-network confirmation or other checks. We will keep you updated if there is a delay.
Do I get the source code?
No. Source code is not included. You receive the ready-to-use compiled file for the platform specified on the product listing: .ex4 for MT4 or .ex5 for MT5.
What is your refund policy?
All sales are final, and refunds are not offered for digital files once delivered, except where applicable law requires otherwise. Read the product description and review screenshots carefully. Where possible, test the tool on a demo account before using it with real funds.
Is this financial advice?
No. EdgePip tools are software utilities, not financial or investment advice and not a promise of profit. Trading carries a high risk of loss. You are responsible for your trading decisions and should understand a tool before using it.
Installing
How do I install it?
For MT5: Download the .ex5 file. In MT5, choose File → Open Data Folder → MQL5 → Experts. Paste the file into that folder, restart or refresh MT5, find the tool in the Navigator and drag it onto a chart.
For MT4: Download the .ex4 file. In MT4, choose File → Open Data Folder → MQL4 → Experts. Paste the file into that folder, restart or refresh MT4, find the tool in the Navigator and drag it onto a chart.
Why do I need to allow Algo Trading or automated trading?
Some position-management tools need the platform's trading permission to close or modify your positions, including stop loss and take profit. If the product instructions require it, enable Allow Algo Trading in the tool settings and switch on the platform's Algo Trading button (or AutoTrading in some MT4 versions).
This permission does not mean the tool will open trades automatically. Check the individual product instructions and only enable permissions you understand and trust.
Still have questions?
Contact EdgePip and we'll do our best to help.